Thank you for choosing to enroll in our training program. We strive to provide high-quality training materials and an exceptional learning experience. However, we understand that there may be circumstances in which you may need to request a refund. Please review our refund policy below.
To be eligible for a refund, you must meet the following criteria:
You have purchased the training program directly from our website.
You have not accessed or completed more than 30% of the course content.
Your refund request is made within 14 days of the purchase date.
To request a refund, please contact our support team by email at [info@truenorthlean.com] or through our contact form on our website. Provide your name, order number, and reason for the refund request.
Once we receive your refund request, our team will review it. The review process may take up to 7 business days.
If your refund request is approved, we will process the refund to the original method of payment within 14 business days. Please note that the time it takes for the refund to appear in your account may vary depending on your payment provider.
If your refund request is denied, we will provide a detailed explanation of the reasons for denial. Common reasons for denial include exceeding the 30% completion threshold or submitting the request after the 14-day refund window.
Please note that certain items are non-refundable, including:
Any coaching or consultation services provided by our trainers.
Any training materials that have been downloaded or accessed.
Any courses or programs that have been fully completed.
If you experience technical difficulties or have issues accessing our training materials, please contact our support team immediately. We will make every effort to resolve the issue promptly and ensure your learning experience is not compromised.
If you have any further questions or need assistance with the refund process, please contact our support team by email at [insert support email] or through our contact form on our website.
Please remember that this refund policy applies only to purchases made directly from our website. For purchases made through third-party vendors or other channels, please refer to their specific refund policies.